Preguntas frecuentes

This depends on the municipal regulations, which specify when and how a burial plot can be acquired in each cemetery.

The burial plot title is the document that certifies the ownership of the grave and is essential for opening it and carrying out the necessary work. Generally, the title is returned by the cemetery or the local town hall once the new deceased has been officially registered in the burial title. The timeframe for this depends on the procedures of each locality.

No. Hearses are work vehicles and can only be used by company personnel. At Àltima, we provide accompanying vehicles for the family representative to follow the hearse to the cemetery.

In general, burial or cremation must take place no sooner than 24 hours and no later than 96 hours after death, depending on the sanitary procedures performed and the preservation of the deceased.

The cost will depend on whether or not there is a burial plot under concession in the cemetery where the burial is to take place. If there is no existing plot, cremation is generally more economical than purchasing a new one.

The ashes can be collected within a maximum period of 1 month.

Scattering ashes at sea is a regulated activity, with specific maritime zones designated for this purpose and authorized operators permitted to carry it out. Performing this action without the proper authorization may result in serious financial penalties.

At Àltima, we offer a fully regulated service that allows families to scatter ashes at sea, using biodegradable urns that are environmentally friendly.

Crematoriums and cemeteries are mostly governed by municipal regulations that specify the type of urn to be used and whether it can be provided by the family or must be purchased at the same facility.

Once the wake is over, we transfer the deceased to our refrigerated facilities, where they will remain until the time of cremation.

No. The Mortuary Health Police regulations clearly state the conditions a coffin must meet in order to transport a deceased person. The coffins provided by Àltima comply with these regulations, as well as with the supplementary regulations governing coffins suitable for cremation.

Both prostheses and dental pieces cannot be recovered, as their removal would require a surgical procedure.

The cause of death in a judicial case is determined by the autopsy performed. This is a document that belongs to the court, and it will be the court itself that provides the result, following the appropriate legal procedures.

Usually, the belongings of the deceased are held by the court handling the case or the judicial police.

Once the autopsy is completed and the funeral service has been arranged, it is the investigating judge who authorizes the release and burial/cremation of the deceased. This process depends entirely on the court, and a specific timeframe cannot be determined.

The coffin can be carried on shoulders from the hearse to the niche or crematorium, as long as the center is informed in advance of the wish to do so.

The estimated timeframe for a transfer to the country of origin is 8 to 10 days, as we must take into account the repatriation procedures with the various administrations and consulates. In some countries, this process may take longer than 10 days.

The transfer of the deceased must be authorized by the competent health authority. This authorization usually takes more than 24 hours. If embalming is required, the timeframe will be extended, as the health authorities will not grant permission to embalm until 24 hours after the time of death.

Welfare services are designed for families without financial means and must be requested through the social services of the corresponding city council. This service includes the basic provisions, from the collection of the deceased to the transfer to the cemetery. As a courtesy, Àltima will provide a space for a farewell ceremony.

To proceed with the collection of the deceased, the “Medical Certificate of Death” must be properly completed and signed. Additionally, the family must authorize us to do so and have arranged the funeral service beforehand. Once these requirements are met, the collection is organized as quickly as possible—coordinated with the family in the case of a private residence, or in compliance with the internal protocols of the facility when the death occurs in a healthcare center or care home.

In general, we encourage the family to choose the musical arrangement. However, at Àltima, we recommend a composition featuring piano, strings (violin and/or cello), and a vocalist, with the aim of creating a heartfelt and intimate ceremony.

As the funeral home is a public facility, we, as a company, cannot restrict access to it. Such decisions are the responsibility of the family handling the funeral arrangements.

We offer a catering service that can be requested at any time, regardless of whether the funeral service is covered by an insurance company.

Under normal circumstances, the collection, preparation, and transfer of the deceased usually take around 8 hours from the time the service is arranged.

At all times, you have the freedom to choose the funeral home that best suits your needs, whether it's due to proximity or any other reason.